RETURN AND REFUND POLICY
At Gabtshirt.store, we are committed to providing our customers with quality products and excellent service. If you are not completely satisfied with your order, we are here to help you through our clear return and refund policy below.
1. Return Policy – 30 Days
We understand that sometimes products are not what you expected. That is why we offer a flexible return policy:
Return period: You can request a return within 30 days of receiving the product.
Product condition: The product must be new, unused, unwashed and with all tags and packaging intact.
Exclusions: Some products that are part of end-of-season promotions or custom-made products are not eligible for return.
2. Return Instructions
To make the return process easy, please follow the steps below:
Send Email: Contact our customer support via email [email protected]. Please provide your order number and reason for return so we can assist you promptly. We promise to respond within 24-48 hours.
Packaging and Shipping: Once your request is confirmed, please package your item carefully. We recommend using protective material to ensure that the item is not damaged during shipping. The shipping address will be provided in our response.
Track Your Order: We recommend using a tracked shipping service so you can track the status of your item and make sure it is returned safely.
3. Refund Policy
We are committed to refunding you fairly and promptly:
Product inspection: Once we have received and inspected the returned product, you will be notified of the approval or rejection of the refund.
Refund time: If approved, the refund will be processed and sent back to your original payment method within 30 business days.
Processing time: Please note that refund times may vary depending on your bank or payment service provider. Sometimes, it may take longer than 30 days depending on your bank’s processing procedures.
4. Defective or Incorrect Product
We are sorry if you received the wrong or defective product. In this case:
Notification time: Please contact us within 7 days of receipt to report the problem.
Returns Support: We will support free exchanges or full refunds if the product is defective, damaged or does not match the order. We value your satisfaction and will do our best to rectify the situation.
5. Canceling an Order
At Gabtshirt.store, we understand that plans can change from time to time. If you would like to cancel your order, you can do so within 24 hours of placing your order. To cancel your order, please email [email protected] with your order number and cancellation request. We will confirm your cancellation and issue you a full refund as soon as possible. Please note that after 24 hours, your order will be processed and cannot be cancelled, but you can still use our return policy if needed. We are here to help!
6. Contact Us
We are always ready to listen and support you. If you have any questions regarding our return and refund policy, please contact us via:
E-mail: [email protected]
Address business: 1729 Oak St, Kansas City, MO 64108, USA
Monday – Friday | 8:00 AM – 6:00 PM (CST)