Frequently Asked Questions (FAQs)

1. What is the return policy?

We offer a 30-day return policy from the date of receipt of the product. The product must be returned in new, unused condition with all tags and packaging intact. Please note that some promotional or custom-made products may not be eligible for return.

2. How to request a return?

To request a return, please follow these steps:

Email [email protected] with your order number and reason for return. We will respond within 24-48 hours.

Once confirmed, please package the product carefully and use protective material.

We will provide an address to send the return.

3. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing your order. Please email [email protected] with your order number and cancellation request. After 24 hours, the order will be processed and cannot be canceled, but you can still use our returns policy.

4. What is your refund policy?

Once we receive and inspect the returned item, if approved, a refund will be processed and sent back to your original payment method within 30 business days. Please note that refund times may vary depending on your bank or payment provider.

5. I received a defective or incorrect item, what should I do?

If you received the wrong or defective item, please contact us within 7 days of receipt to report the problem. We will assist with a free exchange or a full refund in this case.

6. How long does it take to process an order?

Our order processing time is 1-3 business days, excluding weekends and holidays. If you place an order on a weekend, it will be processed on Monday.

7. How much does shipping cost?

The shipping cost for each order is $6.99. The estimated delivery time is 7-15 business days, but this does not include processing time.

8. Where do you ship?

We service all 50 states in the United States. If you are outside of this area, please contact us for assistance.

9. Can I track my order?

Yes, you will receive a confirmation email or text message with a tracking number and a link to track your order. If you are unsure of your number, check our shipping confirmation email.

10. I have a problem with my delivery, what should I do?

If you have a non-delivery issue or the tracking information shows that the parcel has been delivered but you have not received it, please contact us within 7 working days to file a claim. We will assist you in working with the carrier to complete the claim process.

11. Can I change the delivery address after placing the order?

We cannot change the delivery address after the order has been processed. Please double check your delivery address before completing the order.